Refund Policy

Eligibility

At IPTV UK 4K, we strive to ensure customer satisfaction with our IPTV services. If you are not completely satisfied with your purchase, you may be eligible for a refund within the first 14 days of your subscription. Refunds are granted under specific conditions to ensure fair use of our services.

Procedure

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team via email at support@iptvuk-4k.co.uk with your order details and the reason for your refund request.
2. Review Process: Our team will review your request and may ask for additional information to verify the issue.
3. Approval and Processing: Once approved, the refund will be processed within 5-7 business days. The amount will be credited back to your original payment method.

Exceptions

Please note that refunds will not be provided under the following circumstances:

• Technical Issues: Refunds are not applicable for technical problems caused by customer-side configurations, such as incompatible devices or poor internet connections.
• Outside Refund Window: Requests made after the initial 14-day period will not be eligible for a refund.
• Misuse of Service: Refunds will not be granted if there is evidence of misuse or violation of our terms of service.

Contact Information

For any refund inquiries, please contact our support team:

• Email: support@iptvuk-4k.co.uk
• Phone: +44 7533 294536
• Live Chat: Available on our website during business hours